Customer Centric Architecture

Successful IT management is not only the result of optimally designed IT governance, it is also based on the definition of processes, the selection of methods and tools, and the provision of information and training.

For more than 20 years, ITM has been successfully active in the field of architecture management consulting. As a member of the Open Group and partner of manufacturers, as well as due to the close cooperation with universities and the successful EAM projects in practice, ITM draws on scientific knowledge as well as practical experience.

Why Customer Centric Architecture?

Increasing digitization in all areas of life is changing customer expectations not only with regard to products, but also with regard to the customer experience. Building a Customer Centric Architecture can help identify new trends early on, optimize the customer journey and fundamentally improve the customer experience. Do you want to use digital tools to attract, inspire and retain customers in the long term? We support you in the development and implementation of customer-centric transformation concepts in order to successfully establish a customer-centric architecture in a targeted manner.

Our approach

The key to the success of customer-centric transformations is a precise knowledge of the customers and the market trend. Our trend and future research provides you with the information you need to determine the goals (the North Star) for your Customer Centric Architecture. On this basis, we work with you to identify the capabilities needed to achieve the goals and define the operating model. The development of roadmaps for the introduction of the Customer Centric Architecture as well as comprehensive support during implementation will help you to reliably achieve the goals you have set.

Trend and future research

Future, trend and innovation research with a focus on digital transformation

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Frequently Asked Questions

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